(01) FLOW

• 01

  Hearing on your use environment

  First, we conduct a hearing on the on-site environment, etc. by phone or email for problem-solving.

• 02

  Confirmation of specifications

  We review further details on Specifications Confirmation Sheet filled in by a customer.

• 03

  On-site survey

  Our account manager will visit the site, as requested, to conduct an on-site survey (in Japan only).*Business trip expenses are not charged.

• 04

  Product implementation flow

  Based on the Specifications Confirmation Sheet and outcome of the on-site survey, we offer the best suited product for the customer.

• 05

  Trial using a demonstration device

  As requested, a customer will have an opportunity to use a demonstration device to test the installation method and benefits of the product implementation.
  *There is a limit for the number of demonstration devices and the period available for lease.

• 06

  Decision of commercial distribution

  We prepare a quotation after a decision of commercial distribution.

• 07

  Contract

  After confirmation of the order details, a customer will place an order by email, fax or phone.

• 08

  Product implementation / installation

  We will ship the product and a customer will install the product.

• 09

  Follow-up service

  We will follow any problems a customer may face after the implementation of the product, and arrange additional fixings and parts. Please feel free to consult with us.

(02) FAQ

• We don't know which product we should choose.

  Our account manager will hear the customer's current problem and the site environment, etc. by phone, email or with a visit, and offer the best suited product and the number of product necessary for the customer.

• What are the options as to how to make a purchase and commercial distribution?

  A customer may choose the favorable commercial distribution for purchase. Please consult with us at the meeting about the trading company and maintenance company.

• How long is the lead time for delivery?

  It varies depending on the product and the time of order placement. Please ask us for details individually.

• What options are available in case the ready-made product can not be installed as is on the site?

  We will propose possible remodeling of the product according to the customer's installation environment. (*Additional fee may apply for remodeling.)

• Can we request a product installation additionally?

  Unfortunately, we are not available for installation operation. We ask customers to install the product by themselves or hire a proven maintenance company.

• Is it possible for us to obtain a product drawing prior to purchase to review the size needed for the installation?

  Yes. We can provide a product drawing in PDF format. Please feel free to make a request.

• Do your products carry warranties?

  Yes. Our products are warranted for one year after the arrival to the designated destination within Japan.
  *The products that are remodeled or used under specific environment may be excluded from warranty coverage. Please consult with us beforehand.

• Do you charge us for shipping?

  We ask for 1,000 yen shipping fee for any order worth less than 20,000 yen (not including consumption tax).